Shipping policy

UAE Shipping Details:

At Pupstra, we are committed to delivering your orders efficiently and reliably.

• Processing Time: Orders are processed within 2–3 business days to ensure timely delivery.
• Free Shipping: Enjoy free delivery across the UAE for orders over AED 100.
  
• Flat Delivery Fee: Orders below AED 100 are subject to a flat delivery charge of AED 10.
  
• Delivery Schedule: Deliveries are carried out from Monday to Saturday, excluding public holidays.
  
• Address Accuracy: To avoid delays, please provide your complete and accurate address at checkout.
  Our courier team may contact you to confirm your availability and delivery details before dispatching your order.

Need Assistance?

For any inquiries regarding your order, feel free to contact us at sales@pupstra.com. Our team is here to help!

Thank you for choosing Pupstra. We’re delighted to serve you and your pets with the best!